What is the New Medicines Service?


The New Medicines Service is a free NHS service offered through your pharmacy to help you understand your condition and get the most out of your medicine.
Who can use it?
The service is for people who have received their first prescription for a medicine to treat any one of the following conditions:
  • Acute coronary syndrome (ACS);
  • Atrial fibrillation (AF);
  • Coronary heart disease;
  • Epilepsy;
  • Glaucoma;
  • Gout;
  • Heart failure;
  • Hypercholesterolaemia ;
  • Long term risks of venous thromboembolism/embolism;
  • Osteoporosis;
  • Parkinson’s Disease;
  • Stroke / transient ischemic attack; and
  • Urinary incontinence and retention
How does the service work?
When you are given your new medicine you will be asked if you want to sign up to the service. If you agree, a pharmacist will talk to you between 7 and 14 days after you have the medicine dispensed to discuss how you are getting on with the medicine and answer any questions or concerns. A follow up appointment 14 to 21 days later is to discuss the medicine and give you more advice if you need it.